From the 32-lane toll plaza on Gurgaon expressway, the toll collected has been increased by Rs 60 lakh in a single month after the National Highways Authority of India (NHAI) commissioned a survey to monitor collections. NHAI alleged that the private company manning the toll plaza was siphoning the toll collections.
According to NHAI, the NHAI employed KPMG survey, which estimated the traffic volumes on the road, proved that the private concessionaire operating the expressway 'can't be trusted' because it had been under-reporting the traffic. The NHAI's advocate told the court that the operator is receiving money but not accounting (it).
The NHAI-initiated survey found that the handheld devices with which they collect toll during peak hours are not connected to the main server for escrow accounts. Same is the case with extra toll booths they set up.