Over the years, as modernised marketplaces and global businesses began to flourish, the demand for a smarter, agile, and technologically-enabled logistics sector started emerging.
Logistics is one of the most important pillars of success for a business, since it helps them realise their aspirations of wide-scale expansion and fuels their growth. However, over the years, as modernised marketplaces and global businesses began to flourish, the demand for a smarter, agile, and technologically-enabled logistics sector started emerging. Apart from streamlined operations and integrated offerings that are both time- and cost-effective, a strong customer-focused approach to logistics is taking the centre stage in the global economy. Successful transition of the Indian logistics sector from operations to customer service-oriented processes has primarily begun with a transformation in the following core areas:
However, with a shift in approach towards customer-centric processes, automated updates and tracking of shipments are offered by online logistics service providers. This has become a vital feature in transforming the logistics experience of customers. With a technology-enabled system of tracking, it is now possible for customers to receive real-time updates about the status of their shipments. Additionally, a dedicated customer service support ensures that customers feel certain about their shipment and have a sense of control over it.
Author: Authored by Ruchi Dogra, Co-Founder & Director, Freight Crate Technologies