Giving a technological boost to the existing AirSewa app, the MoCA introduces the upgraded and the futuristic AirSewa 2.0
Adopting the spirit of continuous improvement, the Ministry of Civil Aviation (MoCA) has come up with an upgraded version of AirSewa. Providing a safe and comfortable air travel experience to passengers is important for Civil Aviation and addressing passengers' grievances through the 2.0use of new-age technology is just the perfect way to go about it.
In order to address issues concerning safety and comfort, AirSewa's web portal and mobile app were launched by Suresh Prabhu, Union Minister of Civil Aviation and Commerce & Industry, in the presence of Jayant Sinha, Union Minister of State for Civil Aviation on November 19, 2018. However, with time, an upgradation was due and MoCA stepped-up its pace. The Ministry undertook initiatives to enhance the functionalities and features of the AirSewa platform for a delightful digital experience.
The upgraded and improved version of AirSewa portal and mobile app was launched on November 19th 2018. The 2.0 version offers a convenient and hassle-free air travel experience. The mobile app is available for both Android and iOS platforms. Further upgrades of AirSewa are also in the pipeline, which would include DigiYatra registration, airport maps, BHIM payment integration and grievance escalation and transfer.
The upgraded AirSewa 2.0 platform has introduced new functionalities:
User registration through social media
An enhanced user interface
Grievance registration via social media
A mechanism for interactive and workflow based grievance management
Users can now check the live status of all inbound and outbound flights.
Chatbot for faster resolution of queries
The Need of The Hour
Flight delays, problems with refunds, long queues, inadequate facilities at airports and complaints of lost baggage are some of the difficulties that air travellers face on a constant basis. This required an urgent redressal and AirSewa is the perfect answer to it. AirSewa 2.0 responds to such problems in a systematic manner with a much faster pace.
The inaugural version of AirSewa saw around 30,000 app downloads and the web portal has seen around 75,000 hits too since the launch. 92 per cent of grievances registered on the platforms were resolved within the stipulated time limits.
Transrail: Celebrating 35 years of engineering excellence
Transrail Lighting Ltd, India's integrated power transmission and distribution company, is celebrating 35 years of being in the business. On this occasion, Transrail encouraged its vast pool of employees to come up with an interesting logo for its 35th anniversary. More than 100 employees participated, and the best-designed logo was chosen. The selected logo will be present on all Transrail collateral for the year. The Rs 19 billion EPC major, Transrail started its journey with a humble beginning as Transrail Engineering Company Ltd (TECL), a partnership firm that commenced business with the first foundation on 132 kV Ode û Anand transmission line for Dodsal/GEB.
It quickly scaled up and got converted into a private company in the year 1986. In 1993, one more company was established under the name 'Associate Transrail Structures (ATSL)', and the tower manufacturing business started. After establishing an impressive performance track record, India's leading civil construction company, Gammon India (GIL) acquired the stake in TECL and ATSL. Then the merger of TECL and ATSL followed, and ATSL further grew exponentially by executing massive projects on one hand and launching newer and bigger factories from time to time. It started another tower plant at Nagpur's Butibori in 2004, conductor manufacturing plant at Silvassa in 2007 and third tower manufacturing unit along with tower testing station at Deoli (Maharashtra) in 2009.
Also in 2009, ATSL got merged with GIL. Later in 2010, GIL floated a company under the name "Transrail Lighting Ltd" for the pole manufacturing business. Later in 2016, under the restructuring of Gammon Group, the transmission & distribution (T&D) business of GIL got merged into Transrail Lighting Ltd, and Gammon sold its 75 per cent stake to a new investor. From 2016, the company has seen next phase of growth, and has further diversified into railways and sub-station businesses. Over the years, Transrail achieved many new milestones to become a leading turnkey solutions provider in T&D lines and lighting solutions with operations spanning across 37 countries.
Transrail celebrated 35th anniversary in a grand gala in Nagpur, where the company commemorated all the stakeholders, including past and present employees, business partners, suppliers, contractors, and bankers. Speaking on the occasion, DC Bagde, Managing Director, Transrail Lighting Ltd, said, 'Transrail has 35 years of legacy and I am very proud of the milestones that the company has achieved. From the very beginning, we have led the transformation in the T&D sector by setting benchmarks, with the most relevant technologies and world-class quality manufacturing. Over the years, we have constantly redefined ourselves, remaining contemporary in a changing market landscape and constantly upgrading our technology in the process. I congratulate as well as thank all our stakeholders who have contributed to Transrail's growth and success.'
'During our tenure of 35 years, we have supplied over 800,000 tonne of galvanised steel towers, including supplies to our overseas clients. We have supplied over 100,000 km of conductors in the local and international markets. We have constructed around 25,000 circuit km of transmission lines up to 1,200 kV and have proto-tested more than 315 different towers from all across the globe. We have designed, supplied and installed masts at 18 stadiums, and more than 200,000 high-masts and streetlights in India and abroad,'added Bagde.